Department Functions and Responsibilities

The Street Department operates under Environmental Services and maintains city streets, sidewalks, curbs, gutters, storm drains, drainage inlets, and drainage ditches. Crews repair potholes, install storm drains, and assist other city departments with construction needs.

Environmental Services also handles speed-hump requests, installation, and maintenance. Engineering evaluates and approves requests before installation.

To report a maintenance concern, submit a request through Decatur Direct or call Environmental Services at 256-341-4740.

Potholes and Street Repaving

  • Potholes and routine street repairs: Report through Decatur Direct or call Environmental Services at 256-341-4740.
  • Street repaving: Engineering oversees repaving projects and evaluates streets for possible inclusion in the repaving program. Submit a concern through Decatur Direct or call Engineering at 256-341-4875.

Drainage Maintenance

Report stopped-up ditches, blocked drainage inlets, and other routine drainage maintenance concerns through Decatur Direct or call Environmental Services at 256-341-4740.

Engineering retains oversight of drainage projects. For project-related questions, call 256-341-4875.

After-Hours Assistance

Street crews are available for after-hours callouts involving storm damage and other urgent maintenance needs. To request assistance after regular business hours, contact the Decatur Police Department at 256-341-4600.

Call 911 for emergencies involving an immediate threat to life or safety. Do not use Decatur Direct for emergencies.

Fall Leaf Collection

For collection guidelines and service areas, view the fall leaf collection information sheet and leaf collection zone map.

For questions, call Environmental Services at 256-341-4740.

Mosquito Control

View the mosquito control information sheet and mosquito spray zone map for program information.